Terms of service

1. Agreement

These terms are between you and FTM Media Pty Ltd (“we”, “us”). By creating a Halven account you agree to them. If you do not agree, do not use Halven.

2. Eligibility

You must be at least 18 years old to hold an account. Halven is intended for use by parents and by adults they authorise. You are responsible for everything done under your account, and for keeping your login credentials secure.

3. Families and roles

A family consists of two parent accounts, any children recorded, and any third-party or professional accounts a parent invites. Both parents have identical capabilities. There is no administrator role, and neither parent can remove the other or restrict the other’s access.

Changes to shared arrangements — the expense split ratio, schedule changes, enabling call recording, sharing the subscription cost — take effect only when the other parent approves them.

4. The record model

Halven is a record-keeping product. You should understand and accept the following before you use it.

• Messages, check-ins, journal moments, call logs and payment history are immutable. They cannot be edited, deleted, retracted or unsent, by you, by your co-parent, or by us.
• The exact time a message is first opened is recorded and shown to the sender, and this cannot be disabled.
• Expenses cannot be deleted. An expense may be voided, which leaves it visible in the ledger marked as void, with the reason and the person who voided it.
• Exports of two-party records are symmetric. Neither parent can generate an export that omits the other party’s entries within the selected scope, and both parents are notified when an export is generated.

5. Acceptable use

You must not use Halven to:

• harass, threaten, abuse or intimidate any person;
• upload unlawful material, or material you do not have the right to share;
• impersonate another person or misrepresent your relationship to a child;
• attempt to gain unauthorised access to any account, family or system;
• record a call other than through the in-product recording feature, which requires both parents to have approved it; or
• use the service in breach of any law that applies to you.

We may suspend or terminate an account that breaches these terms. Where we do, the other parent in the family retains access to the shared record.

6. Subscriptions and billing

• Halven has two paid plans. Basic is A$8.95 per month and Premium is A$12.95 per month, each with a 30-day introductory free trial. Prices are set in Australian dollars and localised by the app store.
• A subscription applies to the whole family. One parent subscribes, and both parents plus the family’s third-party accounts receive it.
• Subscriptions are purchased and billed through the Apple App Store, subject to Apple’s terms. Cancellations, refunds and payment method changes are handled by Apple, not by us.
• Subscriptions renew automatically until cancelled. Cancelling takes effect at the end of the period already paid for.
• Paying for the subscription confers no additional permissions within the family. It is recorded and displayed as a payment role only.

7. If a subscription ends

Where a subscription lapses or is cancelled, access to the features of the plan ends at the close of the period already paid for. We will explain in the app what remains available and for how long, and you will always be able to obtain a copy of the information your family has added.

8. Fair-use limits

Some features carry fair-use monthly limits, which we will tell you about in the app before you reach them. Adding messages, costs, check-ins and handover notes is not limited. We may adjust limits, and will give notice of any material reduction.

9. Your content

You retain ownership of the content you create. You grant us the licence necessary to store, process and display it in order to provide Halven to you and to the other members of your family. Where content forms part of a shared two-party record, both parents retain access to it in accordance with these terms.

10. Closing your account

You can delete your account at any time from within the app. Doing so anonymises you and purges your credentials and private files, while shared family records remain available to the remaining parent. Full deletion of a family requires the request of both parents, or of the only remaining member, and takes effect after a 30-day grace period. This is explained again at the point of deletion.

11. No legal advice

Halven is a record-keeping and coordination tool. It is not a law firm and does not give legal advice. Nothing produced by Halven, including any export, report or tone check result, is legal advice, and we make no representation about whether any record will be admitted or relied upon by any court or tribunal. Seek your own legal advice.

12. Availability and warranties

We aim to keep Halven available and accurate, but we provide it “as is” and do not warrant that it will be uninterrupted or error-free. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, the Consumer Guarantees Act 1993 (NZ), or any other law that cannot lawfully be excluded.

13. Liability

To the extent permitted by law, our total liability arising out of or in connection with Halven is limited to the amount you paid us in the 12 months before the event giving rise to the claim. We are not liable for indirect or consequential loss.

14. Changes to these terms

We may update these terms. Where a change is material we will notify account holders by email before it takes effect. Continuing to use Halven after that means you accept the updated terms.

15. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have non-exclusive jurisdiction. If you are a consumer in New Zealand, nothing in this clause limits your right to bring proceedings in New Zealand.

16. Contact

FTM Media Pty Ltd — support@gethalven.com